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The George Institute: Customer Success Program

The George Institute enhanced philanthropic engagement and research funding through our Customer Success Program, improving data integrity, pipeline visualisation and campaign management for long-term impact.

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DonateLife Victoria

DonateLife Victoria streamlined organ and tissue donation coordination with a tailored Salesforce solution, enhancing data transparency, staff training and operational efficiency across Victorian hospitals.

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Disability Advocacy NSW

Disability Advocacy NSW transformed case management and client support with a tailored Salesforce solution, reducing wait times, improving staff workflows, and enhancing reporting for better client outcomes.

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TASC National

TASC National partnered with SalesFix to unify case management and reporting through Salesforce, reducing administrative burdens, enhancing client support and enabling ethical conflict checks for improved service delivery.

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Aged Care: Nation-Wide Support for Older Australians

A national aged care advocacy network streamlined case management and reporting with a tailored Salesforce solution, enhancing data tracking, client care, and funding efficiency.

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Government Services: Client Relationship Management and Case Management

An independent statutory body responsible for public accountability needed a modern case management solution to streamline complaint handling. Partnering with SalesFix, they implemented a secure, scalable Salesforce-powered system with automated workflows and an intuitive agency portal, improving efficiency, compliance, and transparency.

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Beam

Beam is an integrated supertech solution that delivers a brilliant super payment experience for many Australian software providers and their customers. With such an innovative offering, Beam needed an effective CRM system to match.

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Brisbane South Primary Health Network

When health care is at the centre of your organisational outcomes it is important you have the right tools and data to allow for uncomplicated decision making.

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ADACAS

ADACAS needed a new case management system to manage funding data – and help its team do better work, faster.

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Stoddart

Time is of the essence: Stoddart’s journey into maximised efficiency with Salesforce.

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Hyne Timber

Sustainable by nature: SalesFix-led improvements in Hyne Timber’s viability.

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Goodyear Dunlop Australia

Creating optimised systems for a sophisticated customer experience through the power of Salesforce.

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BirdLife Australia

Taking supporter and member experience to the next level.

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Ardoch

Improving education outcomes for children facing disadvantage with a streamlined Salesforce community.

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Deakin University

Deakin University wanted to set up an automated, real time data integration between their Student Management system, Callista, and their Prospective Students Enquiry system, Salesforce, to allow prospects to be matched with Application or Offer and Enrolment records. The integration has resulted in reduced manual handling and has provided the Marketing team with accurate and up-to-date information about a person so they can tailor their campaigns accordingly.

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Sensis Data Solutions

Sensis Data Solutions wanted to better leverage their Salesforce platform to improve the experience of internal and external stakeholders. The implementation of automation processes and dashboards has reduced manual handling and improved efficiency. As a result of these internal improvements, customers are benefiting from a smoother experience with Sensis Data Solutions, as evidenced by an increased NPS.

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Austral Precast

Austral Precast Pty Ltd is in the business of construction. As Australia’s leading provider of structural precast concrete building solutions, these sustainable products serve the needs of our cities, communities and people every day.
With the construction industry booming and concrete being the most commonly used material in building worldwide, Austral Precast pride itself on providing solutions to suit the range of clients’ projects and budgets.

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Brazillian Beauty

With a tagline of Look, Live and Feel Gorgeous, franchisor Brazilian Beauty wanted the business to live up to their customer promise. Established in 2004, significant growth had seen this model of luxury develop some significant back-office headaches. The 20 independently-operated luxury salons employ 150 professional therapists. High standards, attention to detail and great service are hallmarks of Brazilian Beauty – Australia’s leading beauty salon franchise.

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Volunteering QLD

Volunteering Queensland Inc. (Volunteering QLD) is the state’s peak body for volunteering and a not-for-profit organisation. It aims to build volunteering numbers, help local communities with capacity building and advocate for a strong and sustainable volunteering sector. Volunteering QLD supports all types of volunteering organisations across the state, as well as individual volunteers

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Q Shelter

For more than 25 years, Q Shelter has been a vital force in supporting the community housing sector in Queensland, providing much-needed support to organisations assisting homeless and disadvantaged people across the state. By working across a customer base made up of social housing providers and service providers for the homeless, this not-for-profit group has created a valuable network throughout the state that provides a better understanding of community housing needs and helps build the capacity of the sector.

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Aunties & Uncles

Aunties and Uncles Queensland provide support and relationship mentoring to vulnerable and socially disadvantaged children. The organisation helps foster the supportive, longer-term relationships that these children might not get within their home environment. All mentors, board and committee members volunteer their time. The money raised by Aunties and Uncles employs fully qualified and experienced social workers, who are critical in providing appropriate and safe mentoring matches for kids.

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Opsview

Opsview is a global IT Systems Management software business. Their systems allow their clients to monitor their IT networks at a glance, from 2 to over 20,000 devices. Opsview’s enterprise customers include globally-recognised blue chip companies and organisations including Cisco and UPS. Opsview is headquartered in the UK with a US office in Boston providing sales and technical support to its large North American customer base.

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Comvita

Inspired by the natural health benefits of honey, Comvita was founded in 1974 by Claude Stratford and Alan Bougen. The creators established Comvita on the principles of running a business as a force for good to help people, and are proud to have a workforce of people who feel they are part of a much bigger picture. Comvita now has over 500 staff across New Zealand, Australia, Asia, the UK and USA.

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Trade & Investment QLD

With a mission to boost business in Queensland by attracting investment, assisting exporters, facilitating high-profile inbound visits from Ambassadors and trade delegations and outbound ministerial visits and trade missions, Trade and Investment Queensland (TIQ) has high stakes attached to the success or failure of its Customer Relationship Management (CRM) system. TIQ has160 staff in 11 countries. While the organisation communicates internally in English, the staff are multilingual and communicate outside the organisation in the local language. All these communications need to be recorded and stored.

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Cognitive Institute

Cognitive Institute is the education and training arm of the Medical Protection Society, the world’s leading protection organisation for doctors, dentist and healthcare professionals. In Australia, Cognitive Institute has 20 staff in the Brisbane office. They offer courses on-site at hospitals and online to health professionals. Each year 12,000 clinicians across 10 countries attend Cognitive Institute designed courses, presented by more than 100 doctors, dentists, nurses and allied health professionals.

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Snore Australia

SNORE Australia is the largest provider of overnight sleep studies in Australia. With 200 staff over 40 locations across Queensland, NSW, South Australia, Tasmania and Victoria, SNORE performs over 30,000 sleep studies every year.
Since 2000, SNORE has provided services to both bulk-billed and private hospital in-patients. They provide full Level 1 attended polysomnograms, the highest international standard of sleep study equipment.SNORE’s main client base are GP’s, who typically refer their patients to the SNORE sleep laboratory for an overnight sleep disorder study.

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Provider Assist

Provider Assist are Australia’s Premier Aged Care experts. They provide assistance to over 50% of the Aged Care facilities across Australia. Their aim is to support their partners to provide the best possible care to older Australians. Provider Assist’s support spans Australia’s Capital cities and services regional and remote outreach areas. Since 2002, Provider Assist has developed their services to an enviable range of comprehensive care and financial solutions, including Allied Health and ACFI expertise.

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St John Ambulance

Salesforce coming to the aid of an NFP Organisation – CRM and ERP integration makes St John more streamlined than ever before, saving an approximate $275K per year on wages and allowing those funds to be pumped back into the Charity.

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Ausbuild (Self Migration)

As one of Queensland’s Largest Builders, Ausbuild have been building homes since 1988, to date have built over 7000 homes in Queensland.