4 cost-conscious ways to drive business efficiencies this year
2020 was a challenging year for businesses of all sizes - including SMEs. The pandemic caused businesses to become financially fragile and continues to disrupt economies globally.
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Let’s go with the (Salesforce) Flow
Deciding which Salesforce automation tool to use can be a challenge. In this blog our Salesforce Administrator Noemi Juan looks at three commonly used tools and the advantages and disadvantages...
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Change Management for Salesforce Projects
Many businesses believe that changing or upgrading their technology platform will help solve their issues, but are left disappointed when the project fails. As our Business Development Manager, Yaou Smets...
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How to manage junk cases in your org
With the evolution of digital technologies and social media, customer service, customer satisfaction and customer experience have become key drivers of running a successful business.
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Nonprofit is no easy-peasy business
By their very definition, not-for-profit organisations are a different form of business.
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Spring 21 Release – New Pardot features are coming
The Spring 21 release is due to hit all orgs in early February and has some new features for the Pardot users among us.
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10 ways to be more organised in 2021
At some point in our lives, most of us have made a resolution to be more organised. For many it is likely to have coincided with the start of a...
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2020: Highlights, challenges and looking forward
When the clocks ticked over to 2020 on January 1 this year, no-one could have known what a tumultuous year it would turn out to be. If you’d told the...
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Confessions of a people manager
So here’s a secret: when the energy in a team is positive, collectively the team can achieve something astounding. People energised around an ambitious goal transform into a powerful force.
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Journey from Admin to Consultant
One of the advantages being part of the Salesforce ecosystem offers is the ability to upskill or change direction throughout the course of your career.
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