Beam Connect

Part of Australian Retirement Trust Group, Beam* revolutionises the way companies look at Super.

Beam is an integrated supertech solution that delivers a brilliant super payment experience for many Australian software providers and their customers.

With such an innovative offering, Beam needed an effective CRM system to match. The team at Beam reached out to SalesFix looking for a scalable Salesforce solution to enhance their customer experience and onboarding process. This is their customer success story.

“Obviously, I can say I’ve dealt with a lot of people and a lot of companies and since I’ve been with you guys honestly hats off to your leadership. You’ve done an awesome job. You’ve got great processes.

It was seamless and easy and it made a difference for me, my people and my customers. It makes me proud when I’m out in the business telling everyone who we work with.”

Josie Armao
Manager of Partnerships and Growth
Beam

The Opportunity

Increasing data quality | Increasing transparency | Unifying processes

The newest addition to the Beam team, Josie Armao, Manager of Partnerships and Growth saw the need to change the way her team was working. Having a previous background in Salesforce, Josie knew the difference it could make to saving time and providing great experiences.

The challenge Beam faced was understanding the existing gaps in their sales and customer journey to better deliver a comprehensive and consistent end-to-end customer relationship across all touch points with Beam.

CLIENT

Beam

SKILLS

Data Management Customer Experience Financial Services Cloud

The Turning Point

Josie knew the task of getting Salesforce to where they wanted was a big job that she couldn’t do alone, so they looked for experts to help them.

Josie and her team chose to engage SalesFix because of our track record of delivering solutions that are intuitive and can grow with their organisational needs.

Why SalesFix?

One of the driving factors for Beam choosing SalesFix was that our team go beyond just implementing a Salesforce solution. SalesFix becomes part of an organisation and really understands the pain points and future goals. This was no different for Beam with the SalesFix team working onsite on a regular basis to really understand their organisation and deliver the best outcomes.

“At SalesFix we help organisations achieve their vision.
They are the experts in their company and we enable them to succeed ”

Katrina Lee
SalesFix Lead Salesforce Consultant

The How

After working with Beam to understand their needs, the SalesFix team created a solution that would help elevate and further streamline the Beam sales journey from new enquiry right through to becoming a committed new partner. The solution, using Salesforce Financial Services Cloud, brought data and customer experience together to allow Beam to enhance their sales funnel to facilitate quality customer relationships and boost their conversion of new customers.

Key outcomes for Beam:

Easily digestible reports and dashboards
Data migration for a seamless transition
Increased security through authentication
Enhanced sales and onboarding journey for a more enjoyable customer experience
Request for information form for easy capturing of data
Outlook integration to streamline all communications

The Now

Supporting growth initiatives

With the help of SalesFix and Salesforce, Beam was able to apply strategies that helped produce positive results to the growth initiatives of the business.

End-to-end

A continued focus on delivering a simple and standardised end-to-end onboarding experience and process for all customers across all touch points with the Beam team.

100%

All of Beam’s team are loving the new system.

Centralised Data

All of Beam’s data is in one convenient location, allowing for greater transparency across all team members.

What’s Next?

At SalesFix, we’re not just about selling solutions; we’re about making genuine connections and solving real problems. Let’s have a chat with Yaou Smets, SalesFix Account Manager to see how we can help you.

* The information about Beam in this communication was prepared by Precision. All other information was prepared by Salesfix. Beam is issued by Precision Administration Services Pty Ltd (Precision) (ABN 47 098 977 667, AFSL No. 246 604). Precision is wholly owned by Australian Retirement Trust Pty Ltd (ABN 88 010 720 840, AFSL No. 228 975) as trustee for Australian Retirement Trust (ABN 60 905 115 063). SalesFix is not providing advice about this product. Consider PDS before making a decision.

All About Beam