Brisbane South Primary Health Network is a not-for-profit organisation that is committed to providing a well-coordinated and collaborative primary health system. Their goal is to provide support and nurture partnerships with local community organisations, health care professionals, regional hospital and health services, state and federal governments, and the public, private and not-for-profit sectors.
Brisbane South PHN has engaged with SalesFix over the last four years to create and evolve smart user-friendly solutions that have impact on their network in order to achieve the best results for stakeholders at all levels, general practices, mental health providers, and more.
“Our team was very excited to be involved in developing the requirements we needed to get the best results out of the implementation. Salesforce has helped us interact better with each other and capture the interactions we have with stakeholders.”
Brisbane South PHN
The implementation of Salesforce CRM as the single source of truth for customer information and engagement activities allows the ability to work better with stakeholders and provides a better understanding of their workforce and the primary network to be able to meet their needs.
The implementation of Salesforce for Brisbane South PHN delivered a redefined way of working and increased stakeholder engagement.
Key impacts from their first step in digital evolution included:
With their Salesforce CRM in full swing, Brisbane South PHN looked at ways they could take this into the network of practices in their area to improve the way change management was being executed. Their ‘practice plan’ solution essentially replaces a paper-based system and allows Brisbane South PHN stakeholders (medical practices and practitioners) to create a plan that visualises the change concepts they have chosen to work on.
Through this solution the PHN can use these plans to:
With a network as large as Brisbane South PHN, providing training for professional development can weigh heavily on resources especially when delivered face to face. Through the initial implementation of Salesforce, Brisbane South PHN developed the DiscoverPHN community portal and over time this portal has been further developed with the support of SalesFix to be a key resource.
DiscoverPHN has brought simplicity to complex management of its stakeholders with the key elements:
As Brisbane South PHN moves forward, they continue to improve areas of the organisation to move into the future. Through their most recent project with SalesFix they undertook the improvement of change and data request processes to allow for more dynamic handling. Both these processes allow for high visibility from contributing parties and governance teams to streamline workflow, reduce resources and expedite outcomes.
SalesFix are excited to support Brisbane South PHN as they continue to evolve their solutions and digital transformation to achieve their goal of working together differently to build a person-centred mental health and wellbeing network.