Volunteering Qld

Volunteering Queensland Inc. (Volunteering QLD) is the state’s peak body for volunteering and a not-for-profit organisation. It aims to build volunteering numbers, help local communities with capacity building and advocate for a strong and sustainable volunteering sector. Volunteering QLD supports all types of volunteering organisations across the state, as well as individual volunteers

Volunteering QLD

Volunteering Queensland Inc. (Volunteering QLD) is the state’s peak body for volunteering and a not-for-profit organisation. It aims to build volunteering numbers, help local communities with capacity building and advocate for a strong and sustainable volunteering sector. Volunteering QLD supports all types of volunteering organisations across the state, as well as individual volunteers
To fulfil its vision, Volunteering QLD:
Effective stakeholder and volunteer engagement is crucial to volunteering QLD’s success. However, managing that process – especially during disasters – has not always been simple.

The Client

SalesFix listened very carefully to what our objectives were and what we wanted to be able to achieve with Salesforce. Without their support, we would not have been able, or had the confidence, to take the bigger steps. SalesFix and Salesforce.com are a huge part of our success story.
JULIE MOLLOY
Director – Social Engagement, Volunteering QLD
The SalesFix Solution
Although Salesforce® was providing great benefits to Volunteering QLD, the organisation needed assistance to truly unlock the potential. To achieve this, Volunteering QLD engaged SalesFix, a specialist partner in business improvement who had a vast knowledge of implementing, integrating and configuring Salesforce and related systems.
SalesFix really listened to Volunteering QLD’s objectives, needs and vision. As a Salesforce Silver Alliance Partner, SalesFix understood to take them to the next level they needed to customise the system and build in business processes, workflows and automation. Through collaboration and communication, SalesFix configured Salesforce® to connect silos of data that had been previously captured and stored. The related lists within the system now ‘talked’ to each other and produced truly meaningful information and reports. Julie Molloy, Director – Social Engagement, said, “From a reporting perspective, Salesfix has taken Volunteering QLD to a new level of efficiency and productivity. I have a dashboard that gives me up-to-date information in real time – it’s amazing!”
SalesFix also aligned the system’s information flows to Volunteering QLD’s key business processes. Rather than changing the business to suit the system, SalesFix ensured that Salesforce® was responsive to the unique needs of Volunteering QLD. “Salesfix really listened! They provided us with a customised CRM to further help our volunteering communities,” said Molloy.
SalesFix enabled Volunteering QLD to move forward in the collection and use of information; information that can be accessed anywhere and anytime, including on mobile devices, via cloud-based applications.

The Results

The results of working with SalesFix were immediate. Volunteering QLD can now produce linked and accurate data records. They have an intuitive, tailored CRM system which is responsive to their ongoing data needs and business practices.
Additionally, the long term benefits of SalesFix’ advice has continued to be realised by Volunteering QLD.
Using their customised version of Salesforce®, the organisation can now:

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Key Benefits

CLIENT

Volunteering QLD

SKILLS

Not for Profit

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Collaborative
Volunteering QLD needed a CRM that could collect, link and maintain its volunteers’ records. SalesFix customised Salesforce to integrate the right data to support Volunteering QLD’s key business practices.
Future-proof
With the help of SalesFix, Volunteering QLD has a future-proof CRM system and a corporate culture of continuous improvement.
EFFICIENT
Prior to SalesFix and Salesforce®, the systems were manual, resource- intensive and not suited to the changing nature of disasters. Volunteering QLD now has streamlined, accurate records that can be easily accessed anywhere, anytime and on any device.

CLIENT

Volunteering QLD

SKILLS

Not for Profit

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