Customer Success Program

SalesFix Customer Success Program provides you with multi-level support to help you develop and maintain your Salesforce platform.

Customer Success Program

Are you getting the maximum benefit and ROI on your Salesforce investment?

SalesFix Customer Success Program provides you with multi-level support to help you develop and maintain your Salesforce platform.

For over thirteen years SalesFix has helped organisations implement and integrate Salesforce into their daily operations. Through this time we have listened to our customers’ pain points and brought our expertise and people power to help organisations achieve an optimum working level for their Salesforce. We see our Customer Success team as an extension of your organisation and provide reassurance there is someone available to step in with expertise, availability and guidance to meet your business needs and keep users happy.

From our experience we have found the following to be some of the most common contributing factors organisations need help with:

You have a new Salesforce platform and require training and support.

You need an experienced Salesforce system administrator,
but do not have the budget.

You are finding it difficult to align your organisational goals and requirements with your Salesforce.

Your internal Salesforce expert resources are limited and you struggle to hire Salesforce talent.

Your Salesforce solution has become too complex to manage by your internal admins.

You are unable to keep up with new features, updates and or make small improvements.

How Does the SalesFix Customer Success Program work?

We understand that not every organisation is the same that is why SalesFix Customer Success provides you with a range of programs that you can select from that your feel best aligns with your organisation and budget.

SalesFix has a dedicated Customer Success Team
that delivers three types of support:

SalesFix Assist

SalesFix Assist is your go-to solution for ad-hoc Salesforce services, perfect for addressing short-term issues or small project needs. This service covers a range of tasks including reactive incident management, routine Salesforce admin tasks, training, security consultations, and incremental enhancements. Additional support such as Health Checks and integration assistance can also be included. With a minimum engagement of two days (16 hours) and a six-month expiry on usage, SalesFix Assist provides flexible, short-term assistance to enhance your Salesforce experience and swiftly resolve any challenges you face.

SalesFix Plus

SalesFix Plus is a comprehensive support program designed to seamlessly integrate with your internal team, providing essential Salesforce support over a twelve-month engagement. This service includes reactive incident management, problem management to address root causes, training, security consultations, and incremental enhancements. Unlike quick fixes, SalesFix Plus focuses on delivering long-term solutions to ensure optimal performance. The program also includes biannual planning and review sessions to assess progress and make strategic recommendations. With a minimum commitment of six days (48 hours) per quarter, SalesFix Plus ensures your Salesforce platform is running smoothly, allowing your team to focus on their core responsibilities.

SalesFix Optimise

SalesFix Optimise is an executive support program tailored to enhance your Salesforce experience over a twelve-month engagement. This comprehensive service offers ongoing support, problem management, and continuous improvement, acting as an extension of your team. Key offerings include reactive incident management, training, security consultations, and incremental enhancements, all aimed at delivering long-term solutions rather than quick fixes. The program emphasises continuous improvement with regular planning and strategy alignment to your organizational goals. Quarterly planning and review sessions ensure your Salesforce platform remains aligned and optimized. With a minimum commitment of six days (48 hours) per quarter, SalesFix Optimise empowers your business to achieve strategic success and operational efficiency.

Read our latest blog post about our SalesFix Customer Success Program HERE

Every organisation is different and through our extensive experience we can help you take the complicated, make it simple and help you get the most from your Salesforce. If you are not sure on what you need or how to best align your Salesforce with your organisation, let’s have a chat.