For many organisations it is hard to find the time to implement a continuous improvement plan and provide ongoing support for your Salesforce investment. The amount of internal resources to maintain and align Salesforce with your internal business strategy can come at a significant cost and sometimes be overwhelming for your team.
Through twelve years of helping organisations implement and successfully integrate Salesforce with their daily operations we have developed a Customer Success Program that provides you with people power and a proactive approach to get maximum benefit from your Salesforce investment. We take the complicated and make it simple, so your team can concentrate on what is important to your organisation.
Our Customer Success Program provides your organisation with multi-level support to help you develop and maintain your Salesforce platform, bringing you continual benefits and ensuring that your internal resources are focused on growing your organisation and keeping your customers engaged.
Customer Success Managed Service covers two areas of support that is provided over a minimum of twelve months and up to three years.
Your organisation is continuously evolving and growing to meet the needs of your customers. We identify and align your Salesforce with your business strategies and goals through a continuous improvement process that unfolds throughout your engagement with SalesFix. We provide you with the experts to map and deliver on your more technically complex goals and reduce the need for internal resources to keep your organisation running smoothly.
In tangent with your continuous improvement strategy the SalesFix team ensures your Salesforce is working at its optimum level.
We facilitate the smaller details that can take up time such as:
We like to think that the SalesFix Customer Success team will become an extension of your organisation and give you the reassurance that there is someone available to step in and provide expertise, availability and guidance that meet your business needs and keep your users happy.
Customer Success AdHoc support is provided on an as needed basis depending on the customers requirements. This is a reactive service led by the customer who might need escalation support, specific small body of work or general guidance on how to achieve a specified outcome.
AdHoc support can be provided for requirements such as:
Read our latest blog post about our SalesFix Customer Success Program HERE
One of the benefits of working with SalesFix is they know how to listen.
They are the technical experts but they really understand our culture, our people and how we work together. This has allowed SalesFix to come up with unique solutions for us that have been adopted for the long term.
DONNA DE ZWART
CEO, Fitted for Work