People-focused technology for your Aged Care organisation

More time for care. Less time on administration.

The new Aged Care Act, Support at Home and the national Data and Digital Strategy are changing what providers need from their systems. We help you see where you stand, agree what matters most, and build on one connected Salesforce foundation, so care stays at the centre.

Talk to our aged care specialists
  • More time with residents and clients
  • Fewer systems to chase
  • Reporting you can stand behind
  • Funding and compliance visible at a glance

Where the Pressure Is Landing

Australian aged care providers are experiencing pressure from every direction. Salesforce can match the complexity needed for the sector while continuing to adjust as it takes shape.

  • Admissions and waitlists

    From assessment outcome to entry, run on spreadsheets and inboxes. Families are left to chase updates.

  • Risk and incident management

    Priority 1 incidents must reach the Commission within 24 hours while legacy risk tools stay clunky. The new Act adds fresh risk-register obligations.

  • Support at Home operations

    Care plan, participant budget, delivered services and claims all have to line up in near real time, and the claiming process is new.

  • Workforce volatility

    Agency costs, high turnover and around-the-clock minutes-of-care obligations.

  • Family disengagement

    The Statement of Rights demands transparency, yet engagement apps sit outside the system of record and care notes rarely reach families.

  • Fragmented data, no AI foundation

    Clinical, finance, HR and family systems all sit apart. Poor data quality blocks safe AI, and boards are asking questions with no clear answer.

From Pressure to a Plan You Can Deliver

You need an actionable plan your board can back and your teams can actually deliver. We start by showing you clearly where you sit today, benchmarked against the national Data and Digital Strategy. Then we agree what matters most and sequence it into a prioritised plan across the next 24 months. That plan, your digital roadmap, evolves into a Salesforce-implementable task list.

Already have a roadmap you are confident in?

We pressure-test it and make it genuinely deliverable.

Starting from a blank page?

We build it with you from the ground up.

  1. Start with a Digital Maturity Assessment

    A structured read of your maturity across data, applications, infrastructure, people, governance and customer experience, benchmarked against the national Data and Digital Strategy and recognised healthcare maturity models, so the conversation is grounded, not guesswork.

  2. Agree what matters most

    Not everything at once. We sequence the work by impact, effort and reform pressure, so the first moves are the ones that reduce the most risk and free up the most time.

  3. A plan your board can back

    A scored view, a prioritised roadmap and a clear business case for investment, packaged so the people who approve the budget can say yes with confidence.

  4. Built to be delivered

    Framework-led, but every item on the roadmap is something we can build.

Big Thinking, Delivered with Integrity

SalesFix is an Australian technology practice with deep Salesforce, AI and data experience. Since 2012 we’ve worked on more than one thousand projects and we know the aged care sector from the inside.

End-to-end Salesforce capability
Health Cloud, Data 360, Agentforce, Experience Cloud, Field Service and MuleSoft, all in-house, so your organisation runs on one connected platform rather than a stack of point solutions.
Specialist speed
An approach that gets to value fast, with a team already focused on aged care rather than a generic services desk.
Values-led delivery
We consult first, are transparent about what’s best for your organisation, and give away our thinking freely. Many of Australia’s aged care providers are for-purpose organisations, and that is squarely in our heritage.
Built for finance and boards
Funding compliance and cost-to-serve are easier to manage when care plans, budgets, delivered services and claims sit in one place.

Let’s Get to Work

Whether you have a plan that needs pressure-testing or a blank page and a board asking questions, a short conversation is the fastest way to see what is possible. We will help you determine your current position, what’s required to move your organisation in the right direction, and work with you on wins, big and small.

Talk to our aged care specialists

Frequently Asked Questions

The Questions We Get Asked Most

What you can expect as short term wins on the way

This depends entirely on your current set up, but some examples include:

  • Enquiries to admissions in one place
  • A single consent register
  • Compliance status at a glance
  • A family engagement portal with care notes, updates and requests visible to families
  • After-hours route and triage of family calls
Which products can SalesFix help with?

Our Salesforce practice covers Health Cloud, Agentforce, Data 360, Experience Cloud, Field Service and MuleSoft, plus Service Cloud for enquiry and case management. We also build AI on Agentforce with governance from day one, as well as AI solutions like Anthropic and Australian Government aged care reporting portals.

Can you help if our tech platforms are legacy, complex or vast?

Of course! We specialise in auditing complex, legacy tech stacks to determine which components should be retained, improved, or replaced. We work alongside your team to untangle existing configurations and implement a roadmap that aligns your technology with your current business strategy, making your day-to-day work easier.

How does SalesFix work?

The SalesFix team uses the naked consulting philosophy, which values transparency, candor and the good of the client. This means we will always be honest with you about the best fit or solution for your business, we give away our thinking, and act with integrity. Project progress, current action items and next steps are readily available.

Who is SalesFix?

Read more on our About Us page.

Now Is the Time to Start a Conversation

The Australian aged care industry is undergoing serious reforms. You have an opportunity to use this period of flux as a catalyst for renewal, with systems that are reform-ready and built for longevity. Have a candid discussion with our team.