Business process re-engineering (BPR) advocates that businesses need to radically restructure their organisational processes to achieve their goals and be successful. This means that businesses may need to eliminate some… Continue reading About Business Process Re-Engineering
Would you like to close sales deals faster and make all those meetings actually count? If you love Salesforce Service Console as much as I do, you’ll understand the benefits… Continue reading Enhance your Salesforce Service Console with Custom Components
We had a requirement recently to allow a subset of users (not aligned to specific profiles) to be able to move an Stage field forward but not backwards. We thought… Continue reading Custom Permissions, Validation Rules and Apex CPU Limits
I’m really happy to be able to present the 25 people I want to meet at Salesforce Melbourne World Tour 2016. If you haven’t already registered to come then get… Continue reading Salesforce Melbourne World Tour 2016
Over the last few years, we have seen a huge surge in growth for Salesfix.
So you convinced the Powers That Be that Salesforce is the enterprise-level answer to all your business’s needs. You signed the paperwork, engaged a Partner to help you implement the… Continue reading The 3 “Pain Points” of Salesforce User Engagement (And What You Can Do About Them)
SMS Identity Confirmation – What you need to know… Before I started working with Salesforce, I assumed it was just a cloud-based CRM (customer relationship management). Similarly, I am still… Continue reading So much more than a CRM
I’ve been Salesforce System Admin for over four years now and have been fortunate to have had the opportunity to work with many companies on their salesforce journey. As part… Continue reading System Admin Toolbox Tips
Planning For Change Planning for change involves high-level thinking and management skills. Keep in mind that people experiencing change will be more likely to embrace the change when they understand… Continue reading Secrets of Change Management Part 3
Making the Change Setting the Vision and goals To maintain a competitive advantage and remain viable in the marketplace, every business must make changes. Unfortunately, not all change initiatives deliver… Continue reading Secrets of Change Management Part 2
