Creatures of Habit: accommodating difference when delivering change
Planning change within your organisation? Make sure you understand the impact that change will have on those in your organisation.
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Service Cloud – your customer engagement superstar
If customer engagement is high on your business's priority list but you’re still relying on ‘old school’ techniques such as email and phone calls to manage your customers, Service Cloud...
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Salesforce Summer ‘21 Highlights
The third quarter of 2021 has delivered us the latest Salesforce Release. Here are some of the highlights from the Summer ‘21 Release.
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App Deep Dive: Payments2Us
If you’re a business or organisation that deals with memberships, recurring donations, payments, or events, you’ll know how important having a reliable and easy to use system is. In this...
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Passwords – the bane of our existence in this modern technology world
With so much of our lives tied to technology these days, passwords have become a necessary part of life. Love them or hate them, passwords are here to stay which,...
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Why Machine Learning Is the Smart Way to Dedupe Salesforce
Every company’s dataset is unique and has its own challenges when it comes to deduplication. Instead of rule-based applications, which can be very time-consuming and ineffective, machine learning is a...
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4 cost-conscious ways to drive business efficiencies this year
2020 was a challenging year for businesses of all sizes - including SMEs. The pandemic caused businesses to become financially fragile and continues to disrupt economies globally.
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Let’s go with the (Salesforce) Flow
Deciding which Salesforce automation tool to use can be a challenge. In this blog our Salesforce Administrator Noemi Juan looks at three commonly used tools and the advantages and disadvantages...
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Change Management for Salesforce Projects
Many businesses believe that changing or upgrading their technology platform will help solve their issues, but are left disappointed when the project fails. As our Business Development Manager, Yaou Smets...
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How to manage junk cases in your org
With the evolution of digital technologies and social media, customer service, customer satisfaction and customer experience have become key drivers of running a successful business.
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