Service Cloud – your customer engagement superstar
If customer engagement is high on your business's priority list but you’re still relying on ‘old school’ techniques such as email and phone calls to manage your customers, Service Cloud...
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There’s an app for that
Remember the days when app was just the start of other words such as appointment, apply, and appearance? Now it is a word all on its own with billions of...
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Let’s go with the (Salesforce) Flow
Deciding which Salesforce automation tool to use can be a challenge. In this blog our Salesforce Administrator Noemi Juan looks at three commonly used tools and the advantages and disadvantages...
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Change Management for Salesforce Projects
Many businesses believe that changing or upgrading their technology platform will help solve their issues, but are left disappointed when the project fails. As our Business Development Manager, Yaou Smets...
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How to manage junk cases in your org
With the evolution of digital technologies and social media, customer service, customer satisfaction and customer experience have become key drivers of running a successful business.
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Spring 21 Release – New Pardot features are coming
The Spring 21 release is due to hit all orgs in early February and has some new features for the Pardot users among us.
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How a CRM helps you know your customers
With many businesses losing their ability to interact face-to-face with their customers, having a full understanding of their needs and ensuring a good customer experience has never been more important....
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Winter ’21 Release Notes
Salesforce’s Winter ‘21 Release is due to be rolled out later this month with a stack of upgrades and new innovations. Here’s what to expect.
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Dealing with Tangled Salesforce Orgs
We’ve all been there. You suddenly get an error message for something in your Salesforce org which was working just fine yesterday. You look into the problem only to find...
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Summer ‘20 Release
After being postponed earlier in the year due to COVID-19, Salesforce’s Summer ‘20 Release is almost ready for deployment. Here’s what to expect.
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