Service Cloud – your customer engagement superstar
If customer engagement is high on your business's priority list but you’re still relying on ‘old school’ techniques such as email and phone calls to manage your customers, Service Cloud...
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Confessions of a people manager
So here’s a secret: when the energy in a team is positive, collectively the team can achieve something astounding. People energised around an ambitious goal transform into a powerful force.
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How a CRM helps you know your customers
With many businesses losing their ability to interact face-to-face with their customers, having a full understanding of their needs and ensuring a good customer experience has never been more important....
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Life beyond COVID-19 – what will the next ‘new normal’ look like?
We've heard a lot this year about being in a 'new normal' but, like lockdowns, this 'normal' is only temporary.
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The Cost of Doing Nothing
With so much uncertainty in the economy at the moment, ‘hunkering down’ seems like the obvious solution to saving money. However, as our National Sales Manager notes, this approach may...
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Salesforce CRM Health Check – Why You Need One Now
Our CRM Health Check & Business Review is an inexpensive way to make sure your business is getting the most from your investment in people, processes and technology. Perfect for...
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9 Tips to Conquer the world from home
If you are new to working at home, it can be hard to switch into work mode every day. These nine tips may help you create a healthy and productive...
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How Salesforce is Evolving the Mobile Workforce
With phones and other mobile devices becoming so prevalent in modern society, using a workforce management tool can help you collect and organise information, keep your team up to date,...
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Manufacturing and Global Payments: Taking Advantage of Digital Disruption
Companies needing to make global payments are often thwarted by a range of bank fees and manual, inefficient processes. These can add to both costs and overheads. And yet both...
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The Importance of Customer Experience to Business Success
With customer experience, or CX, due to overtake price and product as the key brand indicator this year, it is not surprising that businesses across all industries are investing time...
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