3 ways to boost Event Management with the Salesforce AppExchange

When you’re walking around an unfamiliar market do you methodically visit every stall in alphabetical order? Or do you get the advice of a local expert who can point you… Continue reading 3 ways to boost Event Management with the Salesforce AppExchange

Visualise Your Data With Geopointe

Thanks to the application Geopointe you can view and interact with your Salesforce data directly on Google Maps. There are many ways to take advantage of this app. The most… Continue reading Visualise Your Data With Geopointe

About Business Process Re-Engineering

Business process re-engineering (BPR) advocates that businesses need to radically restructure their organisational processes to achieve their goals and be successful. This means that businesses may need to eliminate some… Continue reading About Business Process Re-Engineering

What is Business Process Management?

What are the Processes? Processes are everywhere. We deal with them every day. There is a process for putting fuel in your car: you must take the fuel cap off… Continue reading What is Business Process Management?

Enhance your Salesforce Service Console with Custom Components

Would you like to close sales deals faster and make all those meetings actually count? If you love Salesforce Service Console as much as I do, you’ll understand the benefits… Continue reading Enhance your Salesforce Service Console with Custom Components

The Fundamentals of Business Process Management

Business process management helps organisations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized to make sure they are… Continue reading The Fundamentals of Business Process Management

The 3 “Pain Points” of Salesforce User Engagement (And What You Can Do About Them)

So you convinced the Powers That Be that Salesforce is the enterprise-level answer to all your business’s needs. You signed the paperwork, engaged a Partner to help you implement the… Continue reading The 3 “Pain Points” of Salesforce User Engagement (And What You Can Do About Them)

So much more than a CRM

SMS Identity Confirmation – What you need to know… Before I started working with Salesforce, I assumed it was just a cloud-based CRM (customer relationship management). Similarly, I am still… Continue reading So much more than a CRM

System Admin Toolbox Tips

I’ve been Salesforce System Admin for over four years now and have been fortunate to have had the opportunity to work with many companies on their salesforce journey. As part… Continue reading System Admin Toolbox Tips

Secrets of Change Management Part 3

Planning For Change Planning for change involves high-level thinking and management skills. Keep in mind that people experiencing change will be more likely to embrace the change when they understand… Continue reading Secrets of Change Management Part 3