How a CRM helps you know your customers

With many businesses losing their ability to interact face-to-face with their customers, having a full understanding of their needs and ensuring a good customer experience has never been more important. However, doing so can seem like a daunting task, especially when times are changing.

Life beyond COVID-19 – what will the next ‘new normal’ look like?

We’ve heard a lot this year about being in a ‘new normal’ but, like lockdowns, this ‘normal’ is only temporary.

Dealing with Tangled Salesforce Orgs

We’ve all been there. You suddenly get an error message for something in your Salesforce org which was working just fine yesterday. You look into the problem only to find that the solution isn’t a simple fix. Somewhere along the line, your org structure got tangled, but how did you get to this place of errors, mess, and confusion?

Wondering Why You Made That Decision?

Are you frustrated because you have some questionable habits influencing your decisions on how to innovate your business and achieve growth? You’re not alone.

According to our Sales Account Executive, Jacqui Edwards, the vast majority of Australian business leaders find themselves in the exact same position in a normal economic climate; but let’s throw in a pandemic to spice it up a bit!

Paying it forward: living the SalesFix values

Living our true selves and being actively encouraged to bring our values to work is not commonplace in many workplaces. However, the team at SalesFix do this on a daily basis which, as our National Sales Manager explains, led to a completely new initiative being delivered in just three short weeks.

Why I encourage flexible working conditions – An employer’s perspective.

In an era where we use and rely on technology more than ever in our everyday lives, I am often surprised by the reluctance of employers to embrace this with their workforce. Technology means we have constant access to almost everything at any time, but this is often not a factor when it comes to working flexibly.

Implementing Salesforce with an agile method – what does it mean?

People use the word agile a lot in business and it can mean many things in different contexts. The question is, what does “being agile” mean to SalesFix and how does it impact the projects we deliver?

When it comes to data security – who is responsible for ensuring best practice?

One of the most important aspects of any implementation is data security. Projects of all sizes should go through this rigor to shield information, although the responsibility for ensuring best practice can fall to different areas depending on the size of the business.

Salesforce CRM Health Check – Why You Need One Now

Our CRM Health Check & Business Review is an inexpensive way to make sure your business is getting the most from your investment in people, processes and technology. Perfect for SMB’s who have had significant business change or growth in the past 1-2 years and are unsure what to do next.

9 Tips to Conquer the world from home

If you are new to working at home, it can be hard to switch into work mode every day. These nine tips may help you create a healthy and productive work from home environment.