What happens once the Agent receives the case? A while ago we talked about the multi-channels of communication that your customers can use to log a case – get help… Continue reading Case Management Makes Agent’s Life Easier
What happens once the Agent receives the case? A while ago we talked about the multi-channels of communication that your customers can use to log a case – get help… Continue reading Case Management Makes Agent’s Life Easier
What is Change? Change is the introduction of something that moves us outside of our comfort zone. Depending on your point of view, change can be for the better (a… Continue reading Secrets of Change Management (Part 1)
Disruptive Organisations Make Inroads with Salesforce I attended my first Salesforce Essentials recently and I walked feeling very enthusiastic – so much that I spent quite a bit of my… Continue reading What Sparked My Interest at Salesforce Essentials
This is the Digital Universe – Do you Know your Backup and Recovery Process? The benefits of SaaS applications and The Cloud, in general, are tremendous. The costs of IT… Continue reading Backup & Recovery Plan for your SaaS Applications?
Howard Teague, one of SalesFix’s latest recruits, has received his Force.com Developer Certification in break speed time. Demand for Salesforce Certified Developers is growing rapidly and companies are finding it… Continue reading SalesFix Gains Another Force.com Developer Certification
Some companies are still of the misunderstanding that Salesforce CRM® is only a sales tool. That could not be further from the truth! Salesforce CRM helps drive productivity within your… Continue reading Communication Channels that Most Resonate With Your Customers
Join Me – On My Journey of Rediscovery I am thrilled to be working with Salesforce and within the community again. It’s been 4 years since I used Salesforce as… Continue reading My Journey of Rediscovering Salesforce
We often get asked our advice on how to best manage inactive Contacts in Salesforce as they may have either left their employment and need to be ‘reassigned’ to a… Continue reading Managing Inactive Contacts in Salesforce
Salesforce Community helps the user at Salesforce1 World Tour – Melbourne. Those people that attended Dreamforce, may have already stumbled across a bar of Salesforce MVPs (previously called the Genius… Continue reading Salesforce Community Tour
Jason Lawrence, the founder and Senior Solutions Consultant for SalesFix has been awarded the prestigious award of Salesforce MVP. The Salesforce MVP program recognizes individuals with the Salesforce Community for… Continue reading Salesforce MVP Awarded to Jason Lawrence
