So the latest Salesforce® update has been out for a couple of weeks now and all you fanatics and eager people will have already discovered some of the new features;… Continue reading Thanks and Skills for Salesforce
So the latest Salesforce® update has been out for a couple of weeks now and all you fanatics and eager people will have already discovered some of the new features;… Continue reading Thanks and Skills for Salesforce
The purpose of this blog is to provide you with policy recommendations which will provide you with guidance and governance when using Salesforce1® Mobile on mobile phones, tablets, and other… Continue reading Recommended Policy for Saleforce1 Mobile
This blog will focus on the basics: What is CRM, Salesforce CRM, and the Cloud? It will also introduce a few other products within the Salesforce product portfolio.
What happens once the Agent receives the case? A while ago we talked about the multi-channels of communication that your customers can use to log a case – get help… Continue reading Case Management Makes Agent’s Life Easier
What is Change? Change is the introduction of something that moves us outside of our comfort zone. Depending on your point of view, change can be for the better (a… Continue reading Secrets of Change Management (Part 1)
Disruptive Organisations Make Inroads with Salesforce I attended my first Salesforce Essentials recently and I walked feeling very enthusiastic – so much that I spent quite a bit of my… Continue reading What Sparked My Interest at Salesforce Essentials
This is the Digital Universe – Do you Know your Backup and Recovery Process? The benefits of SaaS applications and The Cloud, in general, are tremendous. The costs of IT… Continue reading Backup & Recovery Plan for your SaaS Applications?
Howard Teague, one of SalesFix’s latest recruits, has received his Force.com Developer Certification in break speed time. Demand for Salesforce Certified Developers is growing rapidly and companies are finding it… Continue reading SalesFix Gains Another Force.com Developer Certification
Some companies are still of the misunderstanding that Salesforce CRM® is only a sales tool. That could not be further from the truth! Salesforce CRM helps drive productivity within your… Continue reading Communication Channels that Most Resonate With Your Customers
Join Me – On My Journey of Rediscovery I am thrilled to be working with Salesforce and within the community again. It’s been 4 years since I used Salesforce as… Continue reading My Journey of Rediscovering Salesforce
