Service Cloud Certification

All of us at SalesFix Brisbane would like to congratulate one of our team, Sandy Simpson, who became a Salesforce.com Certified Service Cloud Consultant today. As a Salesforce Certified Service… Continue reading Service Cloud Certification

Introducing Salesforce Desk.com

Salesforce Desk.com vs Service Cloud – Part 2 The all-in-one customer service application specifically designed for the needs of small and fast-growing companies. In the beginning… Desk.com was originally known… Continue reading Introducing Salesforce Desk.com

Thanks and Skills for Salesforce

So the latest Salesforce® update has been out for a couple of weeks now and all you fanatics and eager people will have already discovered some of the new features;… Continue reading Thanks and Skills for Salesforce

Recommended Policy for Saleforce1 Mobile

The purpose of this blog is to provide you with policy recommendations which will provide you with guidance and governance when using Salesforce1® Mobile on mobile phones, tablets, and other… Continue reading Recommended Policy for Saleforce1 Mobile

What is Salesforce?

This blog will focus on the basics: What is CRM, Salesforce CRM, and the Cloud? It will also introduce a few other products within the Salesforce product portfolio.

Case Management Makes Agent’s Life Easier

What happens once the Agent receives the case? A while ago we talked about the multi-channels of communication that your customers can use to log a case – get help… Continue reading Case Management Makes Agent’s Life Easier

Secrets of Change Management (Part 1)

What is Change? Change is the introduction of something that moves us outside of our comfort zone. Depending on your point of view, change can be for the better (a… Continue reading Secrets of Change Management (Part 1)

What Sparked My Interest at Salesforce Essentials

Disruptive Organisations Make Inroads with Salesforce I attended my first Salesforce Essentials recently and I walked feeling very enthusiastic – so much that I spent quite a bit of my… Continue reading What Sparked My Interest at Salesforce Essentials

Backup & Recovery Plan for your SaaS Applications?

This is the Digital Universe – Do you Know your Backup and Recovery Process? The benefits of SaaS applications and The Cloud, in general, are tremendous. The costs of IT… Continue reading Backup & Recovery Plan for your SaaS Applications?

SalesFix Gains Another Force.com Developer Certification

Howard Teague, one of SalesFix’s latest recruits, has received his Force.com Developer Certification in break speed time. Demand for Salesforce Certified Developers is growing rapidly and companies are finding it… Continue reading SalesFix Gains Another Force.com Developer Certification