Salesforce Service Cloud is considered by many as the ultimate in Customer Service management. Service Cloud, (an ‘add on’ to the core CRM ‘Sales Cloud’ licence) provides a fully customizable… Continue reading Salesforce Service Cloud
Salesforce Service Cloud is considered by many as the ultimate in Customer Service management. Service Cloud, (an ‘add on’ to the core CRM ‘Sales Cloud’ licence) provides a fully customizable… Continue reading Salesforce Service Cloud
At this point I would no longer call myself a Noob. More like pending journeyman? ‘A person who has completed the traditional live-in apprenticeship could be considered a journeyman, as… Continue reading Awesome Developer Progress
Software Advice’s annual CRM Buyer View report is now available! This year the report goes beyond USA customers and for the first time there is an Australian report giving us… Continue reading Australian Annual CRM Buyer View
All of us at SalesFix Brisbane would like to congratulate one of our team, Sandy Simpson, who became a Salesforce.com Certified Service Cloud Consultant today. As a Salesforce Certified Service… Continue reading Service Cloud Certification
Salesforce Desk.com vs Service Cloud – Part 2 The all-in-one customer service application specifically designed for the needs of small and fast-growing companies. In the beginning… Desk.com was originally known… Continue reading Introducing Salesforce Desk.com
So the latest Salesforce® update has been out for a couple of weeks now and all you fanatics and eager people will have already discovered some of the new features;… Continue reading Thanks and Skills for Salesforce
The purpose of this blog is to provide you with policy recommendations which will provide you with guidance and governance when using Salesforce1® Mobile on mobile phones, tablets, and other… Continue reading Recommended Policy for Saleforce1 Mobile
This blog will focus on the basics: What is CRM, Salesforce CRM, and the Cloud? It will also introduce a few other products within the Salesforce product portfolio.
What is Change? Change is the introduction of something that moves us outside of our comfort zone. Depending on your point of view, change can be for the better (a… Continue reading Secrets of Change Management (Part 1)
Disruptive Organisations Make Inroads with Salesforce I attended my first Salesforce Essentials recently and I walked feeling very enthusiastic – so much that I spent quite a bit of my… Continue reading What Sparked My Interest at Salesforce Essentials
