The aim of a workforce optimisation strategy is to improve employee efficiency. Normally this is achieved by leveraging data and technology to streamline processes.
Salesforce for Workforce Optimisation in Aged Care: Strategies for Success

The aim of a workforce optimisation strategy is to improve employee efficiency. Normally this is achieved by leveraging data and technology to streamline processes.
15 Years of Growth, Gratitude and Great Work with Salesforce
NFP Navigator with Nicole Aebi-Moyo – SalesFix For Purpose Practice Lead
Reforms like those introduced in the Australian aged care sector in recent years1 challenge providers to seek better ways of doing business while continuing to deliver exceptional care. Technology is the biggest and most wide-reaching lever aged care providers can pull and Salesforce – a leading customer relationship management (CRM) platform – offers innovative solutions for compliance and regulatory requirements.
In advocacy and community services the stakes are high. Long waitlists, overwhelmed staff and disconnected systems often stand between clients and the support they need. That’s why a growing number of organisations are embracing client-centred case management: an approach that prioritises the individual’s goals, strengths and experiences, supported by smart, scalable technology.
New Aged Care Act Deferred to 1 November 2025, What It Means and How SalesFix Can Help You Prepare
Personalised care enhances resident well-being and dignity in aged care. With Salesforce, providers can streamline service delivery, leverage data-driven insights and strengthen communication, ensuring tailored, high-quality support within an efficient platform.
Learn why having a clear strategy and a set of guidelines is essential for successfully using AI. We explore how these elements help you use AI effectively and responsibly, so you can achieve real, positive results.
NFP Navigator with Nicole Aebi-Moyo – SalesFix For Purpose Practice Lead
Salesforce is revolutionising Australia’s aged care sector by enabling seamless digital transformation ahead of the Aged Care Act (2024). With SalesFix, providers can streamline compliance, care coordination and data management, reducing administrative burdens and enhancing resident outcomes all within a single, scalable platform.