The aim of a workforce optimisation strategy is to improve employee efficiency. Normally this is achieved by leveraging data and technology to streamline processes.
Data-Driven Decision Making in Aged Care: Unlocking Insights with Salesforce

The aim of a workforce optimisation strategy is to improve employee efficiency. Normally this is achieved by leveraging data and technology to streamline processes.
For aged care providers, integrating social care, health care and general wellbeing into service delivery is a pivotal step toward bettering the quality of life of residents.
The aim of a workforce optimisation strategy is to improve employee efficiency. Normally this is achieved by leveraging data and technology to streamline processes.
Reforms like those introduced in the Australian aged care sector in recent years1 challenge providers to seek better ways of doing business while continuing to deliver exceptional care. Technology is the biggest and most wide-reaching lever aged care providers can pull and Salesforce – a leading customer relationship management (CRM) platform – offers innovative solutions for compliance and regulatory requirements.
New Aged Care Act Deferred to 1 November 2025, What It Means and How SalesFix Can Help You Prepare
Personalised care enhances resident well-being and dignity in aged care. With Salesforce, providers can streamline service delivery, leverage data-driven insights and strengthen communication, ensuring tailored, high-quality support within an efficient platform.
Salesforce is revolutionising Australia’s aged care sector by enabling seamless digital transformation ahead of the Aged Care Act (2024). With SalesFix, providers can streamline compliance, care coordination and data management, reducing administrative burdens and enhancing resident outcomes all within a single, scalable platform.