1. Services

    Salesforce Support Services

    We all know that ongoing Salesforce support is crucial to ensure your Salesforce CRM is moving forward with your business. It’s nice to know there is someone available that can step in when you need it; providing expertise, availability and guidance that meet your business needs and keep your users happy.

    • SalesFix worked with us. They provide excellent value for money because they know what they are doing, and they deliver! They kept us in the loop the entire way. They mapped our unique franchisee business processes and incorporated our accounting management. These steps were critical in regard to our reporting and streamlining our processes.

      Francesca Webster
      Founder of Brazilian Beauty
    • What Is Salesforce Support?

      SalesFix is dedicated to having your organisation achieve the most out of its Salesforce investment. Our expert consultants will ensure your systems are fully integrated and functional. We will work with you to best understand your business’ needs and provide you constant access to our expertise and knowledge, so you and your team can best utilise Salesforce CRM.

      Not only do we assist in the implementation, integration and ongoing maintenance of Salesforce CRM tools, but we are also available for general guidance in how Salesforce can best meet your specific requirements. Our Salesforce Support staff provide the help-desk support you require as well as configuration and customisation of your Salesforce CRM.

  • Our Commitment

    • Initial response within 4 business hours

    • Email/Phone/Online Support

    • System stability maintained

    • Direct support to administrators & users

    • Prepaid support to be used as and when you need it most.

    • How Does Salesforce Support Work?

      When you commit to a managed services engagement you are essentially appointing SalesFix as your expert Salesforce business partner.

      We will act as your ‘Department of Salesforce’ without the need to onboard and train additional headcount. You will have access to a team of professional Salesforce resources who can collectively solve problems and deliver outcomes much quicker than you could on your own.

      Under a support contract we invest heavily in getting to know how your business is structured and we share knowledge throughout the team. Because it’s proactive, we do the heavy lifting and planning for you. You don’t have to wait for something to go wrong to know that there were issues. We’re here to have your back and make you look like a hero.

      Your platform investment isn’t insignificant, we partner with you to continually deliver value to ensure you get an ROI.

    • Who Is Salesforce Support For?

      Whether your business has been utilising Salesforce CRM for years or has only just started using it, SalesFix provides services that can help get your company streamlined and running smoothly. Our experts account for your organisation’s specific needs and provide only the services you require. We offer direct support for both administrators and end-users. Our Salesforce Support Service fully encompasses all your CRM needs.

  • Outcomes for you

    • Consultancy Services

      Includes configuration and customisation of your Salesforce® CRM.

    • General Advice

      For when you need guidance from experts who know and work with Salesforce CRM every day.

    • Certified System Administrator

      For all your help-desk support and/or additional functionality.

    • System Stability

      Maintain operational efficiency for your team and users.

    • Salesforce Gold Consulting Partner

      As one of only a handful of Salesforce Gold Consulting Partners in Australia, SalesFix transforms businesses and connects customers, partners andemployees with streamlined systems.

    • How Does SalesFix Help?

      With an initial response time of less than four business hours, we will provide your organisation with whatever they need whenever they need it. Our experts are available to step in and provide guidance at a moment’s notice. SalesFix will tailor our services for your specific needs that keep you and your users happy.

      With support offered via email, over the phone or online we can guarantee constant maintenance of your system stability. We provide prepaid support that you can rely on whenever you need it most. As one of Australia’s only Salesforce Gold Consulting Partners, we provide unparalleled service that will exceed your expectations and help bring you the best return on investment possible. Our services will get and keep your business streamlined and efficient, so your team can remain productive with as little downtime as possible.

  • Salesforce Support Plans

    • Fixed Salesforce® Support Plan

      Pre-paid Time & Material hours per quarter.
      Discounts apply to annual commitment.

    • Get more effective and profitable sales processes.

      Contact Us