Industries regularly undergo periods of significant change. Sometimes the catalyst is an advancement in technology (the printing press). It may be an invention that rethinks how a certain or product should be delivered (the iPhone). Maybe it’s a result of shifting consumer expectations (Sunday trading). Other times it’s a reaction to something out of our control such as a natural disaster or biosecurity breach.
Regardless of where the necessity has originated, we adapt. As they say, the only constant is change itself.
Reforms like those introduced in the Australian aged care sector in recent years1 challenge providers to seek better ways of doing business while continuing to deliver exceptional care. Technology is the biggest and most wide-reaching lever aged care providers can pull and Salesforce – a leading customer relationship management (CRM) platform – offers innovative solutions for compliance and regulatory requirements.
Changing with the Times
Expectations for reporting, care standards and resident outcomes are more stringent following the reforms introduced as a result of the royal commission. While these are mandated changes, the increase in transparency, accountability and quality standards across aged care services will lift resident wellbeing and contribute to happier, healthier older Australians.
A report delivered in 20242 expects these shifts to influence the entry and exit of service providers as changes are mandated. Those unwilling or unable to comply with new requirements will be shed from the industry through natural attrition.
For care providers, timely and accurate compliance can be easily achieved through robust systems and processes like those available with the suite of capabilities within Salesforce.
The Role of Salesforce in Compliance Management
Salesforce provides a comprehensive suite of tools that can support aged care providers in managing compliance effectively. Here’s how:
- Centralised Data Management: Salesforce enables providers to consolidate resident information, care plans, and compliance data into a single platform. This centralisation ensures that all relevant information is easily accessible, reducing the risk of errors and omissions.
- Automated Reporting with Alerts: With Salesforce, providers can automate the generation of compliance reports and set up alerts for key deadlines. This automation not only saves time but also ensures that critical compliance tasks are not overlooked.
- Streamlined Communication: Effective communication is essential for compliance, especially when dealing with multiple stakeholders. Salesforce facilitates seamless communication between care teams, residents, families, and regulatory bodies, ensuring everyone is on the same page.
- Continuous Monitoring and Auditing: Salesforce’s analytics capabilities allow providers to monitor compliance metrics in real-time. This continuous monitoring enables proactive identification of potential issues, allowing providers to address them before they become significant problems.
- Training and Support: Keeping staff informed and trained on the latest compliance requirements is crucial. Salesforce can be used to deliver training materials, track staff certifications, and ensure that all team members are up to date with the latest regulations.
A Compliant Future Enabled With Technology
Change can be hard but it doesn’t have to be. Compliance requirements are a constant and you need a multi-faceted and powerful digital platform you can rely on to grow with you. Salesforce delivers capabilities specifically built for the health and aged care sector, alongside standard features that make running a business of any size simpler.
Deliver high-quality care, enrich the lives of your residents and make compliance easy with Salesforce.
Looking to enhance your aged care operations with Salesforce? Contact Richard at [email protected] to explore tailored solutions.
Richard Fleming
Account Executive & Aged Care Solutions Expert
