As your organisation continues to integrate digital technology into workflows and processes, incredible amounts of data will be available to you. The challenge lies in utilising this data to its greatest potential and cutting through the excess to identify important metrics. Salesforce is a platform that centres data management and analytics, supporting the Australian Aged Care Quality and Safety Commission’s preferred decision-making framework – Data-Driven Decision Making (DDDM).
Data Requirements for Aged Care Providers
Data collection and usage requirements for Australian aged care providers are outlined in a number of Acts, Standards and Programs. With access to incredibly sensitive personal data, expectations for providers extend from supporting consumers to make informed choices about their care, through to academic study to improve the aged care system – and everything in between.
Organisations need to be adept at gathering, analysing and presenting data insights that are clear and considered. A lack of clarity around the right data, alongside an abundance of irrelevant data can negatively impact strategic decisions and make it more challenging to provide safe, high-quality care.
The Importance of Data-Driven Decision Making in Aged Care
While intuition drove the majority of executive decisions back in the 1990s, today all decisions should be backed by data. A 2021 report states that almost 100% of the organisations surveyed suffered negative consequences as a result of ignoring data (making bad investments, missing new revenue opportunities, poor forecasting)2.
DDDM aims to guide strategic decisions, improve efficiency and enhance outcomes by leveraging extensive data interrogation and analysis to inform the decision-making process. Aged care providers are encouraged by the Australian Government’s Aged Care Quality and Safety Commission to use DDDM as a framework to understand resident needs and trends, track performance metrics, and ensure compliance with regulatory standards.
Salesforce provides a raft of useful features and integrations that support data-driven decision making, abide by data collection and usage best practice and keep data safe and secure.
How Salesforce Unlocks Data-Driven Insights
Comprehensive Data Integration: Salesforce provides a unified platform for integrating data from various sources, including resident records, care management systems, and financial data. This integration allows for a holistic view of operations and resident care, enabling more informed decision-making.
Advanced Analytics Capabilities: Salesforce offers powerful analytics tools that enable aged care providers to analyse trends, patterns, and anomalies in their data. By leveraging these insights, providers can identify areas for improvement, optimise resource allocation, and enhance care delivery.
Customisable Dashboards and Reporting: With Salesforce, aged care providers can create custom dashboards and reports to track key performance indicators (KPIs) and monitor progress towards goals. These tools provide real-time visibility into operations, enabling proactive management and strategic planning.
Predictive Analytics for Proactive Care: Salesforce’s predictive analytics capabilities allow providers to anticipate future needs and challenges. By analysing historical data, providers can identify potential risks and implement preventative measures, ensuring residents receive timely and appropriate care.
Enhancing Compliance and Quality Assurance: Data-driven insights from Salesforce help providers maintain compliance with regulatory standards by facilitating accurate reporting and documentation. This ensures that providers can meet audit requirements and uphold quality assurance standards.
Agentforce: Customisable AI-powered agents built into your Salesforce solution. Built for your organisation, these agents can then be integrated into diverse business functions and work autonomously to support your staff. Grounded in your organisation’s data, examples of such functions include intake (assessments and care planning, budget and quote generation), scheduling (route optimisation, dispatch assist), care workers (pre and post visit summaries, language translation), client experience and agency management (conversation assist).
Data Privacy and Security with Salesforce
The increasingly digital nature of our lives alongside the proliferation of Generative Artificial Intelligence within common software applications such as Microsoft, Adobe and Google brings with it a slew of concerns regarding organisational data privacy and security.
Salesforce is ISO/IEC 27001 certified, meeting the globally recognised standard for information security management. This demonstrates that risk management, cyber-resilience and operational excellence are of the highest standard with a commitment to protecting sensitive information and managing security risks effectively.
Transforming Aged Care with Data-Driven Insights
Data-driven decision making is essential for aged care providers seeking to enhance care quality, optimise operations, and improve resident satisfaction. Salesforce offers a powerful platform that unlocks valuable insights, enabling providers to make informed and effective decisions. Protected by extensive data security and privacy measures, Salesforce gives aged care organisations all the tools they need to ensure that their services are responsive, efficient, and aligned with the evolving needs of their residents.
Looking to enhance your aged care operations with Salesforce?
Get in touch with one of our team at [email protected] to explore tailored solutions.
