We help public sector teams close that gap on Salesforce: better services for the people you serve, delivered securely and without the theatre.
Rising expectations, tighter budgets and real accountability, all at once. Before we talk technology, here is what we hear from public sector leaders, and take seriously.
Core processes trapped in ageing platforms and spreadsheets, expensive to change and risky to touch.
Services shaped around forms and approvals rather than the constituent trying to get something done.
The same person known differently in five systems, with no single, trusted view to act on.
Public money means public scrutiny. Outcomes and value for money have to be demonstrable, not assumed.
People expect the same ease from government they get from their bank or a delivery app. The gap is widening.
New tools mean nothing if teams don’t adopt them. Delivery has to land with the people who use it every day.
SalesFix is an Australian Salesforce® Consulting Partner. We design and build on Salesforce, then stay to make sure it works for your team and the people you serve.
One connected view of every interaction, so enquiries are resolved faster and nothing falls through the cracks.
Structured, auditable case handling for the programs you run, from intake through to outcome and reporting.
Streamlined applications, assessments and approvals, with clear status for applicants and clean records for you.
Self-service portals and forms that meet people where they are, and feed straight into your workflows.
Trusted data and reporting that stand up to scrutiny, so leaders can see performance and act with confidence.
Human-in-the-loop AI applied where it earns its place, with governance built in from the first conversation.
Our Proven Process keeps delivery clear and measurable at every stage, so you always know where a project stands and what comes next.
In government, a good outcome that mishandles data is not a good outcome. Security and privacy are the starting point of every engagement, not a checklist at the end.
We build on Salesforce's Australian Hyperforce environment, independently IRAP-assessed at the PROTECTED level, keeping data residency where it belongs.
We design and configure to align with the Australian Government ISM and the ACSC Essential Eight, so security is engineered in, not bolted on.
Where sensitivity demands it, we apply Salesforce Shield encryption, event monitoring and field audit trails to protect and evidence access.
People see only what their role requires. Access is scoped, reviewed and documented, so privacy holds up under audit.
SalesFix is SMB1001:2026 Gold certified, with a published AI Acceptable Use Policy governing how we handle client data.
Clear data handling builds public trust. We help you show constituents how their information is collected, used and protected.
Platform assessments such as IRAP and Hosting Certification are held by Salesforce for its cloud services. What SalesFix brings on top is the disciplined, least-privilege way we design, configure and deliver, so your implementation makes full use of those controls.
A real public sector engagement, delivered on Salesforce. Because government work is often confidential, this client is kept anonymous, the outcomes speak for themselves.
An independent, state-level statutory body responsible for public accountability needed to modernise how it handled official complaints, securely, transparently, and at scale.
Complaint handling drew from multiple disparate legacy systems, leaving staff with manual, labour-intensive processes, frequent rework and double handling. The work demanded a highly secure solution that could flex and scale with a growing caseload, with the visibility and traceability to manage Machinery of Government changes such as agency restructures and renaming.
A centralised, secure Salesforce case management system with automated workflows and website intake forms that act as predefined case templates. A secure agency portal gives relevant agencies visibility of case progress, document sharing and collaboration, while full traceability handles any legacy classification through Machinery of Government change.
Operational efficiency is significantly streamlined, freeing staff to focus on complex cases rather than the technology. Advanced reporting and analytics support better decisions, stronger compliance and greater transparency, and the agency portal has lifted cross-department collaboration. Almost two years on, the client continues to partner with SalesFix to refine the solution.
Slack, now part of Salesforce, brings your people, systems and approvals into one secure, channel-based workspace, so work happens in the open and decisions are easy to trace. We help public sector teams set Slack up well: the right channels, the right guardrails, and a healthy way of working.
Explore SlackTell us what you are trying to change for the people you serve. We will bring straight talk, options and a clear path, before you commit to anything.