How to manage junk cases in your org
With the evolution of digital technologies and social media, customer service, customer satisfaction and customer experience have become key drivers of running a successful business.
Read More
Nonprofit is no easy-peasy business
By their very definition, not-for-profit organisations are a different form of business.
Read More
Spring 21 Release – New Pardot features are coming
The Spring 21 release is due to hit all orgs in early February and has some new features for the Pardot users among us.
Read More
10 ways to be more organised in 2021
At some point in our lives, most of us have made a resolution to be more organised. For many it is likely to have coincided with the start of a...
Read More
2020: Highlights, challenges and looking forward
When the clocks ticked over to 2020 on January 1 this year, no-one could have known what a tumultuous year it would turn out to be. If you’d told the...
Read More
Confessions of a people manager
So here’s a secret: when the energy in a team is positive, collectively the team can achieve something astounding. People energised around an ambitious goal transform into a powerful force.
Read More
Journey from Admin to Consultant
One of the advantages being part of the Salesforce ecosystem offers is the ability to upskill or change direction throughout the course of your career.
Read More
How adversity brings people together
We’ve all heard the saying, it’s not personal, it’s business. It’s often trotted out as an excuse for pushing personal morales aside and acting in a way that isn’t particularly...
Read More
A peek inside the Cookie jar
Who doesn’t love a good cookie? No not the yummy, sweet, calorie-laden cookie monster type cookie, we’re talking internet cookies.
Read More
How a CRM helps you know your customers
With many businesses losing their ability to interact face-to-face with their customers, having a full understanding of their needs and ensuring a good customer experience has never been more important....
Read More