The customer is always right, a truth bred into the majority of retail workers around the globe, and a saying that ultimately has nothing to do with manufacturing?
As it turns out, that isn’t exactly the case.
While quality, efficiency, and innovation should be the main priorities for manufacturing companies, with an increase in competition and an ever-growing market, it’s time to put a little more thought into customer relationship management, and companies that do are noticing a few pleasantly surprising benefits.
Improved Customer Service
For better or for worse, maintaining professional relationships is the cornerstone of a successful manufacturing business. In a world where logo recognition is key, word-of-mouth is an undeniably powerful tool to win over new, interested clientele.
The most important part of those transactions are turning a new customer into a repeat one, and the best way to do that is through a CRM. With the organisational tools that a CRM provides, no longer will the client have to wait while an employee slogs through mountains of messy data, and the faster you can provide a turn-around, the happier a customer will be.
A happy customer turns into a repeat customer, and a repeat customer is more likely to draw in a bigger pool of clients.
Better Pipeline Management
Customers aren’t the only ones relying on clear, organised data. A sales pipeline can easily be slogged down with misnamed, cluttered flies, drastically slowing down production and leaving sales representatives stumbling to close a deal. If the management can’t get a good read on a sales pipeline that effects the rest of the chain until all that’s left is a chaotic mess.
Once again, that’s where a CRM may come in handy, decluttering the pipeline and simplifying things in a way that won’t confuse employees. Keeping track of accounts that need closing, reports that require more information, and communications between salespeople and clientele has never been easier.
As previously mentioned, with a CRM keeping your book-keeping in line, any manufacturing company will find it much easier to collaborate between branches. Anything and everything can be saved with proper customer relationship management, up to and including emails, price listings, and even audio and video calls, which almost completely eliminates confusion when employees are free to access data and double-check on their own time.
With all the information being uploaded to the same, shared database, employees will more easily be able to discuss and plan out retail solutions, which provides a boost to both employee morale and productivity.
Another fantastic use of CRM organisational systems and a newly shared database is the ability to examine past data and plot a course for the future. In knowing exactly how much gets spent and where coupled with what produces the most profits, it will be a simple matter of analysing the data to get an accurate read of the annual forecast of the company.
With the newly-acquired and accurate knowledge of slow periods and busy seasons, you will be able to cut down on ordering excess material and know how better to plan your working hours for months to come.
Increase in Sales
With all the previous steps taken, it would be unavoidable to see rapid growth in both company and profit. The speed and efficiency of employees directly affect how consumers view your manufacturing company, and when your reputation hinges on a few minutes of slogging through months of cluttered, backlogged data, it can easily make or break your company.
CRMs make all that worrying a thing of the past by clumping and sorting information in a universal, accessible database that will please both employees and consumers, declutter your pipeline, and put your manufacturing company on the fast track towards success.
At SalesFix, we work closely with manufacturing businesses to streamline their supply chains and CRM processes, improving business efficiency and management. Speak to one of our expert Salesforce Gold Consulting Partners today, and find out more about what we can do for you.