Advocacy is people-centric, and effective advocacy involves helping people speak for themselves while offering advice and support. Case managers face many challenges.
Chief among them are keeping tabs on the many services and programs that are available, establishing funding streams to deliver those services, and keeping up
to date with relevant legislation and policies that impact their work.
To do this effectively, advocates require a case management solution that puts the people benefiting from that service squarely in its focus.
Through our recent work with our customers such as ADACAS the SalesFix For Purpose team have brought their knowledge together to share the benefits of using a CRM such as Salesforce to facilitate client-centred case management to improve efficiency and effectiveness in the advocacy space. Our infographic below outlines these benefits.
We have also produced a short report New Solutions, Improved Outcomes. The benefits of client-centred case management that covers this topic in more detail.
* Victorian Department of Health
† National Disability Practitioners