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    Salesforce1 update to leave many mobile devices out in the cold

    • Do you currently use Salesforce on your mobile?  If the answer is yes, read on to find out how you could be affected by an upcoming update to the Salesforce mobile app.

      The Salesforce mobile app update planned for the end of 2016 is set to dramatically reduce the number of supported devices and effectively leave users of all but the latest and most popular devices out in the cold.

      What devices will the update affect?

      Due to arrive this October, Salesforce is dropping support for all Android phones except the Samsung Galaxy S5, S6, and S7 along with the Samsung Galaxy Note 4, Google Nexus 5X and Google Nexus 6P.  All Android tablets are being dropped as well, with the exception of the Samsung Galaxy Note 10.1 and the Samsung Tab A 9.7.

      Also being excluded are the iPhone 5 and 5C and the iPad Mini 2, Mini 3, and iPad 4, according to an end-of-support announcement uncovered by The Register.

      What will happen to the current app on your mobile device?

      Following the update, the Salesforce1 downloadable app and the mobile browser app will continue to function as normal on the newly dropped devices, giving users “time to upgrade to a Salesforce1-supported device,” a recent announcement noted.  However Salesforce will no longer provide technical support, bug fixes or enhancements.

      With mobile tools for functions including managing sales leads, collaborating, and reporting, Salesforce1 aims to help companies manage their customer relationship management (CRM) efforts.  And with the latest update, essentially, Salesforce is focusing its mobile efforts on the latest and most popular devices.

      Want to know more about Salesforce on mobile?  Contact SalesFix today.