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    • With an outsider’s view of SalesFix over a couple of years, it has been fascinating to watch the growth cycle that has been occurring within this business over the past few years.

      I have watched them grow from a staff base of 3 to a dynamic team of 10. I also have witnessed the strength of the company, evidenced by the loyalty, respect and commitment of the team to one another and to their clients. So when an opportunity for a newly created role of Customer Success Manager, guess who was first to put their hand up. ????

      Who am I?
      I come from a diverse professional background which includes management, operations and administrative skill sets, developed across a range of commercial and industrial environments. With specific experience across HR, event management, business process & systems, training and IT support, I have been an end user of several CRM’s over a period of years including Salesforce.

      What am I here for?
      As Customer Success Manager, my responsibilities are going are sure to evolve over time, but we thankfully have a starting point which is definitive and exciting. Basically I will be taking care of you!

      I will:

      • Hold the customers hand during development and implementation
      • Partner with the customer to increase the effective use and adoption of the salesforce solution
      • Be your internal advocate, helping to drive support & change where necessary
      • Coordinate with our consultants and project managers during project delivery to ensure complete customer satisfaction
      • Maintain the post-implementation relationship

      The Learning Curve
      Now 2 weeks into the role, I am not drowning but will admit to paddling really fast to keep afloat. New software apps, new technical language and jargon, new team, a diary that is filling fast, travel, lovely customers to meet – lots of things happening all at once.

      And I love every minute of it.

      I look forward to meeting you

      Karen

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  • When it comes to data security – who is responsible for ensuring best practice?

    One of the most important aspects of any implementation is data security. Projects of all sizes should go through this rigor to shield information, although the responsibility for ensuring best practice can fall to different areas depending on the size of the business.

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  • Struggling for motivation? You’re not alone!

    It’s fair to say that all of us have struggled with motivation at some stage throughout the current situation. Whether it is on the work front or with exercise, maintaining connections, home schooling, or the multitude of other issues we come across in our day, most of us have had moments of blah. 

    Our Operations Manager Karen, is no different. Despite being one of the ‘lucky ones’, Karen has still witnessed the financial pain of workers and businesses and knows that even those who are still operating face a future in which planning will play a key role.  

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