- Nathan Senti
The collaboration with SalesFix has been extremely positive, from support to ensure we get the most from Salesforce, to custom configuration to suit our business.
What is Field Service Lightning?
Field Service Lightning is a single platform that connects your entire workforce – enabling faster, smarter and more personalised on-site service for your customers. Not only does it allow for your employees to stay on top of things, but it also provides customers with the ability to easily book their own appointments in a customer community.
Field Service Lightning provides invaluable tools for all team members from the bottom of the chain to the top.
Can access the all-in-one mobile app that provides them with all the information they need to successfully complete each job. They can view parts needed, the steps required for each task and even get directions to the site.
Have access to appointment booking where they can view detailed case feeds, live milestone tracking as well as worker skills and knowledge.
Can view and manage all scheduled appointments from the dispatcher console, coordinate resources and use Map View for real-time oversight of all field workers.
Capable of tracking resource management in the field as well as key customer and employee metrics for ensuring operations are as efficient and productive as possible.
Who is Field Service Lightning for?
Field service management ensures you get the best from your mobile workforce or contractors. Industries such as child care, transportation, telecommunications, vending machine services, landscaping, and cleaning services are just some of the many areas where mobile workforces are employed and need to be managed.
Field Service Lightning gives your employees access to everything they need to know to quickly and efficiently perform their tasks – keeping your customers happy.
Outcomes for you
Business Review Workshop
Map your current business processes & identify a future road map.
Ensure your processes are as efficient & productive as possible.
Create Work Orders Faster
Track SLA compliance with Milestones. Integrate work orders with Salesforce Accounts, Contacts, Cases and other objects.
Training for your users
We provide up to 8 hours support and training to encourage adoption and ensure you are getting Return on Investment.
Bringing the full power of on-site job management to your mobile workforce.
Schedule & Assign work intelligently
Have jobs automatically assigned to the right resource.
How Does SalesFix Help?
Our Salesforce Field Services Lightning Quickstart service will have you and your team geared up and ready to go in no time. We enable you to get the most out of Field Service Lightning and help you hit the ground running. Equipped with key information from our consultation with you, we can provide individualised support tailored to your business. We provide expert training that will streamline the entire process of incorporating Field Service Lightning into your daily operations.