Salesforce Case Management For Super Customer Service
Enhance your Customer Relationships Every support request is an opportunity to enhance your relationship with your customers or generate additional revenue. Case management enables you to make the most of...
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Do you backup your Salesforce Platform?
Salesforce is often the sole repository for critical information like customer contact details, customer purchase history, product presentations, sales quotes, signed contracts, and even customer invoices. Virtually every source of customer...
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SMS Identity Confirmation
New Security Measures with Salesforce – Upcoming Changes to Identity Confirmation via SMS Salesforce.com has announced its latest security enhancement with SMS Identity Confirmation. This update will provide the highest...
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Validation Rules = Clean Data
At the latest Brisbane Salesforce User Group meeting, we presented to the group how to enforce business process and how to keep your critical data clean using validation rules within...
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Salesforce – Nightmare or Daydream?
Many managers are aware that they want to use Salesforce CRM in more ways, but just don’t know how. After all, there’s always great innovation going on within salesforce.com. We...
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Business Continuity and Disaster Recovery
Business continuity and disaster recovery Now the flood water is receding from Brisbane, Ipswich and the other Queensland regions (not forgetting the latest floods in New South Wales, Tasmania and...
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What is Cloud Computing?
This is Salesforce’s view of What is Cloud Computing? Running business applications needs: Datacentres, Office Space, Power, Cooling, Bandwidth, Networks, Servers & Storage; Complicated Software Stack and a team of...
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SalesFix is taking User Engagement Seriously
A CRM system and a detailed engagement journey can change how an organisation connects with its mission. “The most successful CRM systems are at companies where the system is the...
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